Help Center

     
Please make sure that the cookies option is enabled for your browser: Desktop Browsers Microsoft Internet Explore Mozilla Firefox Google Chrome AOL Browser Mobile Browsers There is a wide variety of mobile devices available and each device is a little ...
To change your password: Click the "Settings" link on the top right of each page. Click the "Change Password" link.
If you are using the "Remember my email" option, you can reset this feature by choosing "Logout" from the top right corner of the DowneLink page.  Then, login again without selecting the option. If you are not using this option, or if you have logg...
Check the Junk/Spam mail folder in your email account in case the email to reset your password was misdirected by your email provider. If you’re still not receiving the password reset email after the trying the four steps above, contact your ISP ...
In order for us to reset the account, we need your profile URL (if you have it) or the following information: First name Last name Zipcode Date of birth Click here to send us the information.  Once we locate the account, we will follow up with you ...
Go to the login page and click on "Forgot password?"